Frequently Asked Questions

Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe.Please be apprised that Ready To Ship orders are not eligible for calcellations as they are despatched within 24 hours of the receipt of order.

As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging,customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway

1) Well, we have a provision for that too but do remember – orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.

2) We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from time of issuance.

3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.

We have a 48 hours return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.

You can mail us at support@shulabh.com or fill up return form and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that, no exchange or return can be done.

Shipping charge in any case is non-refundable.

No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.

Yes you can. Please inform us within 24 hours in such cases. You can mail us at support@shulabh.com

We do not exchange/refund sale items.